Frequently asked questions
Call 647-459-9501 or send a message. We reply within one business day.
Your account
Do I need an account?
No. You can send a quote list or request as a guest. With an account you can track quotes and orders and reorder your last list.
What is a trade account?
Regular wholesale buyers can apply for a trade account. Once approved you see your own prices when signed in and can reorder quickly.
General
Where are you located?
Our warehouse is at 7686 Kimbel Street, Unit 32, Mississauga. Pickup is by order confirmation, so please wait for your “ready for pickup” email.
Which areas do you serve?
The Greater Toronto Area, including Mississauga, Brampton, Toronto, Etobicoke, Vaughan, Oakville, Milton, Markham and Richmond Hill. If your area isn’t listed, ask us.
How quickly do you reply?
Within one business day for quote lists, machine requests and messages.
Buying a machine
What does “used” mean at Snackphoria?
Used machines are stripped, tested and recommissioned before they leave our warehouse. Each used machine’s page has a condition report listing what was inspected, cleaned or replaced.
Do you deliver and install machines?
Yes. We deliver, place and level machines across the GTA and can do the first fill.
Can I add a card reader?
Most machines can take a card reader for tap, chip and mobile pay. Machine pages show whether a reader is included, ready to fit or available on request.
Do machines come with a warranty?
New machines include the manufacturer warranty. Warranty and service options for used machines are confirmed in writing with your quote.
How do I buy a machine?
Select “Request this machine” on the machine’s page. We call or email within one business day to confirm fit, delivery and installation.
Vending service
Is there a cost for a serviced machine?
Qualifying locations pay nothing upfront. We place, stock and maintain the machine and the sales cover it.
What do I need to provide?
Floor space near a standard power outlet, access for restocking and a contact person on site.
Who restocks and fixes the machine?
We do. We restock based on sales, clean the machine and handle repairs.
Wholesale snacks
Why don’t you show wholesale prices?
Snack and drink costs change often. A quote reflects the day’s price, your order size and the brands you mix. Quotes arrive within one business day.
Is there a minimum order?
You order by the case and can mix any products on one quote. Some counter lines are sold per unit and marked as such.
Do I pay when I send my quote list?
No. Sending a list is free and doesn’t commit you to buy. You pay once you accept your quote and collect or receive your order.
Can I pick up or get delivery?
Both. Pick up from our Mississauga warehouse or choose delivery in the GTA. Any delivery charge is shown on your quote.
How do I pay?
Interac e-Transfer, cheque or card when you collect or receive your order. Approved trade accounts can apply for terms.